Journal of Service Research

Best Article Award

The Best Article Award is presented annually to the best article in the previous volume of JSR. The winning article, as well as a set of finalist articles, are chosen by the JSR Editorial Review Board. The authors of the winning article are awarded plaques and a cash prize of $2000 at the AMA Frontiers in Service Conference. The Best Article Award is sponsored by IBM, the world's largest service company and leader of Services Science, Management and Engineering initiative.

2007 Winner

Denish Shah, Roland Rust, A. Parasuraman, Richard Staelin, and George S. Day, "The Path to Customer Centricity" (November 2006)

2007 Finalists

Valarie Zeithaml, Ruth Bolton, John Deighton, Timothy Keiningham, Katherine Lemon, and J. Andrew Petersen, "Forward Looking Focus: Can Firms Have Adaptive Foresight?" (November 2006)

Mark Colgate, Vicky Thuy-Uyen Tong, Christina Kwai-Choi Lee, and John Farley, "Back from the Brink: Why Customers Stay" (February 2007)

Michael Jones, Kristy Reynolds, David Mothersbaugh, and Sharon Beatty, "The Positive and Negative Effects of Switching Costs on Relational Outcomes" (May 2007)

Previous Winners and Finalists

JSR Best Reviewer Award

The quality of the Journal of Service Research is dependent on the tireless work of many dedicated reviewers, and especially the superb panel of experts that makes up the JSR Editorial Review Board. The journal has benefited tremendously from the Editorial Board’s selfless hard work and high-quality reviews, and the Journal’s 2005 reviewing statistics show an average turnaround time to authors of new submissions to be only 45 days, made possible by a median review time of 29 days across JSR reviewers. Out of all of the fine reviewers, JSR annually recognizes one reviewer who has 1) provided reviews of exceptional quality, 2) quicker review times than average, and 3) more reviews completed than average. The award is presented at the AMA Frontiers in Service Conference.

2007 Winner of JSR Best Reviewer Award

Steven Taylor, Illinois State University

Previous Best Reviewers