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Conference Co-Chairs
Hank Lucas
 Professor
Lucas is the Robert H. Smith Chair in
Information Systems. His research
interests include the impact of
information technology on organizations,
IT in organization design, electronic
commerce, and the value of information
technology. A prolific researcher, he
has authored 11 books as well as
monographs and more than 70 articles in
professional periodicals on the impact
of technology, information technology in
organization design, the return on
investments in technology,
implementation of information
technology, expert systems,
decision-making for technology, and
information technology and corporate
strategy. His most recent books include
Information Technology and the
Productivity Paradox: Assessing the
Value of Investing in IT (Oxford
University Press, 1999) and The T-Form
Organization: Using Technology to Design
Organizations for the 21st Century (Jossey-Bass,
1996) and Strategies for E-Commerce and
the Internet, (MIT Press. 2002).
He was the vice president of
publications for the Association for
Information Systems (AIS) from 1995-1998
and editor-in-chief of the AIS
electronic journals, Communications of AIS and
Journal of AIS from 1998-2002.
P.K. Kannan
 P. K. Kannan is Harvey Sanders
Associate Professor of Marketing at the
Robert H. Smith School of Business at
the University of Maryland. He is the
Director for the Center of Excellence in
Service. His current research stream
focuses on new product/service
development, design and pricing digital
products and product lines, marketing
and product development on the Internet,
e-service, and customer relationship
management (CRM) and customer loyalty.
He has received several grants from
National Science Foundation (NSF),
Mellon Foundation, SAIC, and
PricewaterhouseCoopers for his work in
this area and research papers have been
published in Marketing Science,
Management Science, Journal of Marketing
Research, and Communications of the ACM.
Dr. Kannan was a panelist in the NSF
Workshop on Research Priorities in
e-Commerce (1998) and a Fellow of the
AMA Consortium on e-Commerce (2001).
Dr. Kannan serves on the editorial
boards of the Marketing Science, Journal
of Marketing, Journal of the Academy of
Marketing Science, Journal of Service
Research, and International Journal of
Electronic Commerce. Dr. Kannan has
served as the Chair for the American
Marketing Association SIG on Marketing
Research.
Susan Taylor
 Dr. Susan Taylor is Dean’s Professor of
Human Resources and Co-Director of the
Center for Human Capital, Innovation and
Technology (HCIT) at the Robert H. Smith
School of Business. She earned her
doctorate from Purdue University in I/O
Psychology and has also been a visiting
faculty member at the Amos Tuck School,
Dartmouth College, University of
Washington, Seattle, the School of
Administration at Boconni University,
Milan Italy, and the London Business
School. Taylor’s research has examined
organizational recruitment, performance
feedback and appraisal, the
organizational justice within human
resource systems, executive careers, and
the changing nature of the exchange
relationship between employees and their
organizational employees. Her current
work is examining the fit between firms’
IT strategies, their HR strategies and
individual IT worker characteristics,
the innovation process, and middle
managers’ and frontline employees’ roles
in the success of large-scale
organizational change. Taylor is
currently a member of the Academy of
Management’s Board of Governors, and a
Fellow of the Society of
Industrial/Organizational Psychology (SIOP).
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